Privacy Policy

At Pluq MathL, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Mathematical Literacy learning platform.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, student ID, grade level)
• Subscribe to our service (payment information processed securely through our payment partners)
• Contact our support team
• Participate in surveys or promotions

1.2 Usage Data

We automatically collect certain information when you visit, use, or navigate the platform. This information does not reveal your specific identity but may include:

• Device and browser information
• IP address and location data
• Usage patterns and learning progress
• Quiz scores and assessment results
• Time spent on different topics

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your preferences and browsing behavior. For more information, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our educational services
• Personalize your learning experience and recommend content
• Track your progress and generate performance reports
• Process payments and manage subscriptions
• Communicate with you about updates, security alerts, and support
• Improve our platform and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following situations:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support.

3.2 Educational Institutions

If your account is linked to a school or educational institution, we may share your progress data and assessment results with authorized teachers and administrators from that institution.

3.3 Legal Requirements

We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

• 256-bit SSL encryption for data transmission
• Secure data storage with regular backups
• Access controls and authentication requirements
• Regular security assessments and updates

However, please also remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we need to retain certain information for legitimate business or legal purposes.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability
• The right to withdraw consent at any time

To exercise these rights, please contact us at privacy@pluqmath.com.

7. Children's Privacy

Our platform is designed for students in Grade 10-12 (typically ages 15-18). We do not knowingly collect data from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside South Africa and choose to provide information to us, please note that we transfer the data to South Africa and process it there.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy frequently to stay informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Pluq MathL
Email: privacy@pluqmath.com
Address: Johannesburg, South Africa